Agreement to These Terms

Welcome to ferrofootandankle.com, the website of Ferro Foot & Ankle ("we," "us," or "our"). By visiting or using this website, submitting a form, using our website chat, or exchanging emails or text messages with us, you agree to these Terms of Service. If you don't agree with them, please don't use the website.

These Terms work together with our Privacy Policy, which explains how we collect and handle your information.

No Medical Advice

The information on this website, including our service pages, blog posts, videos, frequently asked questions, and website chat, is provided for general educational purposes only. It is not medical advice, and it is not a substitute for an examination, diagnosis, or treatment by Dr. Ferro or another qualified health care provider.

Every foot and ankle is different. What you read here may not apply to your situation. Please don't delay seeking care, or disregard advice you've already received from a health care professional, because of something you read on this website.

No Doctor-Patient Relationship

Using this website, submitting a form, using the website chat, or exchanging emails or text messages with our office does not create a doctor-patient relationship. That relationship begins when you are seen and accepted as a patient at one of our offices.

Medical Emergencies

This website, our forms, our chat, our email, and our text messages are not monitored around the clock and must never be used for medical emergencies. If you are experiencing a medical emergency, call 911 immediately or go to your nearest emergency room.

Appointment Requests

Submitting the "Request an Appointment" form or asking for an appointment through our website chat is a request, not a confirmed appointment. Your appointment is not scheduled until a member of our team has spoken with you and confirmed the date and time. We do our best to respond promptly during office hours, and same-day appointments are available whenever possible. If you need to be seen right away, the fastest path is always to call us at 812.286.2500.

Website Chat

Our website chat is a convenience feature that may use automated (AI-assisted) responses to answer common questions and help you reach our office. It may not always be accurate or complete, it does not provide medical advice, and it is not staffed at all times.

By using the chat, you understand that:

• Chat conversations may be recorded, stored by a third-party provider, and reviewed by our team

• You should not share detailed medical information, insurance identification numbers, Social Security numbers, or payment information in the chat

• Automated responses are general in nature and should never be relied on in place of a conversation with Dr. Ferro or our staff

• The chat should never be used for an emergency

Text Messages

By providing your mobile phone number to Ferro Foot & Ankle on a website form, through our website chat, on a patient form, or by texting us first, you agree to receive text messages from us at that number.

Program description. Messages may include appointment confirmations, reminders, and scheduling changes; requests for feedback or an online review; replies to questions you send us; and practice news, health information, and occasional promotional offers.

Consent is not a condition of purchase or care. Agreeing to receive marketing or promotional text messages is not required to receive care from Ferro Foot & Ankle or to purchase anything from us.

Message frequency. Message frequency varies.

Cost. Message and data rates may apply. These charges come from your mobile carrier, not from us.

How to opt out. Reply STOP to any message from us to stop receiving text messages. You will receive one message confirming that you have been unsubscribed.

How to get help. Reply HELP to any message from us, call our office at 812.286.2500, or email us at [Insert practice email address].

Mobile carriers are not liable for delayed or undelivered messages.

Supported carriers. Text messaging may not be available on all mobile carriers or devices, and carrier support can change without notice.

Your responsibility. You confirm that you are the account holder or authorized user of the mobile number you give us, and that you are at least 18 years old or have permission from a parent or legal guardian. Please let us know if your mobile number changes.

Privacy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Please see our Privacy Policy for full details on how we handle your information.

Email Communications

By providing your email address, you agree that we may contact you by email about your appointment requests, your care, feedback and review requests, and practice news and promotional offers. You can unsubscribe from marketing emails at any time using the link at the bottom of any marketing message. Email is not a secure method of communication, so please don't send sensitive medical, insurance, or financial information by email.

Acceptable Use

When you use our website, you agree not to:

• Use it for any unlawful purpose or in violation of these Terms

• Submit false, misleading, or fraudulent information

• Submit another person's personal information without their permission

• Upload viruses, malicious code, or anything designed to interfere with the website

• Attempt to gain unauthorized access to our website, servers, or any connected system

• Use automated tools to scrape, harvest, or collect information from the website

• Post or transmit content that is harassing, abusive, defamatory, obscene, or otherwise objectionable

• Interfere with any other person's use of the website

We reserve the right to refuse service, remove content, or block access to anyone who violates these Terms.

Intellectual Property

All content on this website, including text, graphics, logos, photographs, videos, and the Ferro Foot & Ankle name and marks, is owned by Ferro Foot & Ankle or its licensors and is protected by copyright, trademark, and other laws.

You may view, download, and print pages from this website for your own personal, non-commercial use, including our patient forms. You may not otherwise copy, reproduce, republish, distribute, modify, or use our content for commercial purposes without our written permission.

Third-Party Links and Content

Our website may link to third-party websites, including social media pages, review platforms, community partners, and software downloads. We provide these links for your convenience only. We do not control those sites, we do not endorse their content, and we are not responsible for their privacy practices, accuracy, or availability.

Disclaimer of Warranties

This website and its content are provided "as is" and "as available," without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We work hard to keep our website accurate and current, but we do not warrant that the content is complete, accurate, or up to date, that the website will be uninterrupted or error-free, or that the website or its servers are free of viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by law, Ferro Foot & Ankle, Dr. Nicholas P. Ferro, DPM, and our employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of this website, our website chat, or our email or text message communications, including any delayed, undelivered, or intercepted message.

Nothing in these Terms limits our responsibilities to you as a patient under applicable law, or is intended to limit liability for professional medical services provided in our offices.

Indemnification

You agree to indemnify and hold harmless Ferro Foot & Ankle, Dr. Nicholas P. Ferro, DPM, and our employees, contractors, and affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your misuse of this website or your violation of these Terms.

Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of this website will be brought exclusively in the state or federal courts located in Indiana, and you consent to the jurisdiction of those courts.

Severability

If any part of these Terms is found to be unenforceable, the rest of the Terms will remain in full force and effect.

Changes to These Terms

We may update these Terms of Service from time to time. When we do, we'll change the "Last Updated" date at the top of this page. Continuing to use our website after we post an update means you accept the updated Terms.

Contact Us

If you have questions about these Terms of Service, please reach out. We're here to help, every step of the way.

Ferro Foot & Ankle

9403B County Road 403 Charlestown, IN 47111

3620 Paoli Pike, Suite 7 Floyds Knobs, IN 47119

Phone: 812.286.2500
Fax: 877.235.9042
Email: office@ferrofootandabkle.com
Website: ferrofootandankle.com